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Postage/Payment FAQ

Here are some of the most common questions that I receive from people who order products from my e-stim and BDSM shop. I hope they help.

Packaging FAQ

Answers to common packaging questions.

I have a tracking number, how do I track my package?

I ship international orders via Royal Mail or DHL My primary method of shipping all orders is through Royal Mail.…

I ship international orders via Royal Mail or DHL

My primary method of shipping all orders is through Royal Mail. Tracking numbers can be entered into their tracking page to view the progress of your packagen if you selected a tracked shipping option.

Royal Mail - Track Your Item

Their tracking codes look something like this: LG1234567890GB

0 answers242 viewsPosted 1 year ago
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Will I have to pay customs fees if ordering from abroad?

I am registered for VAT in the UK. If ordering from abroad please note that you may be liable for…

I am registered for VAT in the UK.

If ordering from abroad please note that you may be liable for customs or importation fees unless you purchase through my eBay Store where European VAT is collected and handled. I have to attached a CN23 customs label to all international shipments.

I do not charge VAT on export orders here, but I have to do so for customers in the UK.

0 answers226 viewsPosted 1 year ago
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I am concerned about hygiene, how are things packaged?

I understand your concerns I actually seal the products that I manufacture in zip lock style packaging and then I…

I understand your concerns

I actually seal the products that I manufacture in zip lock style packaging and then I use a heat sealer to seal them inside.

You will need to tear off the top of the packaging to get at the electrodes inside. This is the perfect way so that you know it hasn't been tampered with by anyone while the package is on its way to you. It also means I can accept sealed return products should you have changed your mind about your purchase.

This packaging is much more expensive than other options, but I use it as it gives my customers the peace of mind I look for when I buy intimate products online.

Products from companies like Electrastim and E-Stim Systems tend to seal their products using shrink wrap for the same reason why I use the sealed bags.

0 answers210 viewsPosted 1 year ago
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Do you ship discreetly?

I always use discreet packaging I use a range of packaging materials depending on what you are buying, its weight…

I always use discreet packaging

I use a range of packaging materials depending on what you are buying, its weight and dimensions. These range from those padded "Jiffy Bags" to plain cardboard boxes.

For international orders I'm required by law to attach a customs declaration label on the package listing its contents. I do this as discreetly as I can.

Orders shipped internationaly via DHL have a digital customs declaration, so there will be no indication as to what you ordered on the packaging.

You can read more about my packaging in this Packaging Blog Post.

0 answers207 viewsPosted 1 year ago
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I haven't received my order yet, can you give me tracking information?

Sometimes packages can arrive late, especially with Covid slowing things down If you selected a tracked shipping option when you…

Sometimes packages can arrive late, especially with Covid slowing things down

If you selected a tracked shipping option when you placed your order then you would have been sent tracking information so that you can follow your package on its way to you.

I am unable to provide tracking information for packages sent with a non-tracked shipping option for obvious reasons (it won't have one).

International orders can sometimes get delayed as packages clear through customs authorities, this is quite often a bottleneck in the delivery chain. I have no control over this and I hope that a little patience goes a long way.

0 answers201 viewsPosted 1 year ago
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I am in Germany are you compliant with the German Packaging Act (VerpackG)?

Yes, I am registered and compliant It took some research on my part but I am registered with the LUCID…

Yes, I am registered and compliant

It took some research on my part but I am registered with the LUCID data base of the Zentrale Stelle Verpackungsregister (Central Agency Packaging Register). I am registered as using Interseroh+ GmbH as my partner program over in Germany.

0 answers168 viewsPosted 1 year ago
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