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Shipping And Returns

Distance Selling Regulations

The vast majority of products that I sell are considered "Intimate Items", and that affects your right to return them if seals have been broken for obvious reasons.

Refused Deliveries

In the event of a package being returned after failed delivery attempt(s), a delivery refusal, unclaimed parcels, or a package is returned to me for any other reason, then I reserve the right to charge a restocking fee of 20% plus any additional costs incurred by me in the return of the items.

Refunds will only be issued against the goods and not any shipping charge, and refunds will not be issued until items have been safely returned to me.

Redelivery will be chargeable if the parcel is still required.

Customer Returns

All E-Stim Sytems Control Units and Premium Electrodes are backed with their Lifetime Guarantee (subject to their terms and conditions).

I would never knowingly sell a defective or substandard products. However, in the unlikely event that you find a fault, then please get in touch with me before returning an item.

I hope you will understand that I cannot take back any item that has been used intimately, including power units, as I have to guarantee the item is new and unused. So once the hygiene seals are broken, it is yours. Of course, if it has failed, you will be covered by their lifetime guarantee.

If you are not sure that what you are buying is what you want, please talk to me before making your purchase. I do not offer a sale-or-return service.

I consider any item that can be used internally or directly against the skin to be an intimate product.

Consumer Rights Act 2015

All consumer internet, mail order or telephone sales within the EU and placed after 1st October 2015, are covered by the Consumer Rights Act (CRA) 2015 as well as the Consumer Contracts Regulations 2013. Sales placed before this date are covered by the Consumer Contracts Regulations 2013.

The CRA 2015 gives you the right to reject goods if they are found to be:

  • not of satisfactory quality, or
  • not fit for a particular purpose, or
  • do not match the description, sample or model.

You no longer have an automatic right of return just because you don't like it, or it's too big.

Please check the product descriptions carefully, and if you are unsure regarding sizing or suitability for purpose, please get in touch with me before making a purchase.

If you find, on receipt of your items, any of them are faulty, then you are responsible for returning them to me for me to affect a repair/replacement or a refund (if it is under 30 days from the date of purchase).

If you have broken any security seals, which can reasonably be expected to be intact, this would be considered abnormal use, thus removing your rights under the CRA 2015.

All E-Stim Systems Power Boxes and Premium Electrodes are covered by their Lifetime Guarantee.

Consumer Contracts Regulations 2013

For orders placed before 1st October 2015, The Consumer Contracts Regulations gave you, for 14 days from the date of receipt, time to check out the products you have purchased in the same manner you would have had in a shop and to cancel the order and return the goods back to me for a refund, minus any cost of shipping (as this is a service that has been completed).

Since 2015 this has been extended to 30 days (see above). However, your right to cancel does not apply to:

  • Personalised goods or goods made to a consumer's specification.
  • Goods that cannot, by their nature, be returned - this includes items that might have been used in an intimate nature and computer software.

The first EU consultation on the original Distance Selling Directive stated that it had concerns about the fact that health and safety considerations are not reflected in the right to return products that are of an intimate nature or have been tried; there would be possible health risks in returning these products, Therefore if the seals have been broken the goods may not be returned.

All goods returned under the CCR or CRA are the consumer's responsibility until they have been returned.

This policy does not affect your statutory rights.

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